TAXI2AIRPORT.DE

If you travel to Berlin with children DO NOT use the taxi company TAXI2AIRPORT.DE. We reserved our taxi 2 weeks ago and they failed to pick us up, cancelling on us after we arrived at the airport.
Very bad service and we would not reccommend you use them at all

4 thoughts on “TAXI2AIRPORT.DE

  1. Dr P says:

    I tried to book with taxi2airport.de and they sent an e-mail saying they were unable to find a taxi for me. A couple of weeks after I return I receive an e-mail for demanding €24.50 for cancelling my booking. DO NOT USE VERY BAD COMPANY.

  2. mrmule says:

    Thank you so much for your input Dr P. With any luck google search will pick up this topic instead of their website!

  3. Avinash says:

    Same bad experience here. No show, but the operator tried to convince me that the taxi was on it’s way, and only 6 km. away. 30 minutes later, still no taxi.

    My conclusion:
    The concept is great, and at first it *seemed* like a great service. However, due to no taxi showing up, and due to the terrible service when we reported the no-show, and the related stress and aggravation, I must conclude that I won’t try Taxi2Airport again. It’s too much of a risk to maybe miss a flight. I can understand that a taxi is sometimes a few minutes late. But, when it’s a reservation for a taxi to an airport, more that 15 minutes delay is not acceptable.

    More details:
    I missed my flight check-in time due to poor service through Taxi2Airport. On Sunday 14 November, I ordered a taxi through your site for a Monday 15 Nov. 9:45 dropoff at Tegel Airport, Berlin. I received a prompt email confirming the driver and 9:15 pickup-time. At this time, I was very impressed at the convenience of the service.

    On Monday-morning, I send a textmessage at 9:00 to notify that we were ready for pickup. No reponse. I called at 9:15 to check if the driver was on the way. The operator said he was on the way, but might be a few minutes late due to traffic.
    At 9:25, still no taxi. I called at 9:25, and according to the operator the driver was supposedly 6 km. away, and delayed by traffic.

    At 9:35, still no taxi. I called again, and the operator said that we didn’t need to be at the airport at 9:45, since the flight was leaving at 11:10. Firstly, it’s not up to the operator to decide what time I should be at the airport. If I book a 9:45 dropoff at the airport, that’s what I book, regardless of anything else.

    >From 9:40, on, my calls were not being answered anymore. At 9:55 we walked to a big road with our luggage, and flagged a taxi down. While calling to the airport, I missed two calls around 10:05 am. possibly from the taxi-service. I did not have time to return the call, since I was trying to get on the phone to the gate, to ensure that they new we were on the way,

    Upon final arrival at the airport, the gate was already closed. We were too late to check in our luggage, but managed to get on to the flight with carry-on.

  4. mrmule says:

    Thanks Avinash for your input. I’m sorry to hear your arrangements were ignored. Berlin airport is awful. For all Germans are efficient and timely, they certainly don’t know how to organize a simple taxi service that works to and from their airport.
    and so it continues… taxi2airport sucks

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